Privacy Policy ikis88 – Personal Data Protection for Malaysian Members

Ikis88 ("we", "the platform") takes the privacy and security of all our members' personal data extremely seriously. This Privacy Policy ("Policy") sets out our practices regarding the collection, use, disclosure, and protection of personal information you provide to us when registering, using the platform, or interacting with ikis88 services in any manner.

This Privacy Policy applies to the ikis88.my website, the ikis88 mobile app, and all platforms and services operated by us. By registering an account or continuing to use the ikis88 platform, you confirm that you have read, understood, and agreed to the terms set out in this Privacy Policy.

Every time you play your favourite slots at ikis88 – whether Golden Mask, 888 Dragons, HiLo, or any other game in our collection – you can do so with full confidence that your personal information is always protected by the highest-grade security systems we have in place.

Ikis88 only collects personal information that is strictly necessary to provide platform services to you safely and effectively. The information we collect can be grouped into the following categories:

Ikis88 collects your personal information through a variety of transparent and lawful means. We want you to have a full understanding of every data collection method we use:

• Account Registration: When you register an ikis88 account, you voluntarily provide basic information such as your name, phone number, email address, and date of birth. This information is required to create your account and ensure the platform is only accessed by eligible individuals.
• Financial Transactions: Each time you make a deposit using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX services such as Maybank2u and CIMB Clicks, the ikis88 system records the transaction details required for processing and your account records.
• Platform Usage: When you use the ikis88 platform – playing games, browsing the catalogue, or using specific features – our systems automatically record certain technical data for security and service improvement purposes.
• Identity Verification (KYC): To meet legal compliance requirements, ikis88 may request additional identification documents — such as a copy of your MyKad or bank statement — in certain situations, particularly for large withdrawals or when activity requires further verification.
• Support Communications: All your interactions with the ikis88 customer support team — via live chat, WhatsApp, or email at [email protected] — are recorded for service quality and continuity purposes.
• Cookies and Similar Technologies: The ikis88 platform uses cookies and similar tracking technologies to enhance your user experience. Full details are set out in Section 7 of this policy.

Ikis88 uses the personal information you provide solely for lawful and permitted purposes. We do not use your data for any other purpose without first obtaining your consent. The following are the primary purposes for which your data is used:

• Account Management: Creating, verifying, and managing your ikis88 account, including processing logins, password resets, and profile information updates.
• Transaction Processing: Processing your deposits and withdrawals accurately and securely through your preferred Malaysian payment method.
• Identity Verification & Fraud Prevention: Verifying your identity and preventing fraudulent activity, money laundering, or platform misuse that could compromise the security of all members.
• Provision of Gaming Services: Ensuring your gaming experience at ikis88 – from slots like Golden Mask to progressive jackpots like 888 Dragons – runs smoothly, fairly, and enjoyably.
• Customer Support: This enables the ikis88 Bahasa Malaysia-speaking support team to provide you with accurate and effective assistance whenever you need it.
• Legal Compliance: Fulfilling legal and regulatory obligations applicable in Malaysia, including reporting requirements to relevant authorities where required by law.
• Platform Improvement: Analysing usage patterns on an aggregate (not individual) basis to help us better understand the needs of Malaysian players and continuously improve the ikis88 platform.
• Service Communications: Sending you important account-related information such as transaction notifications, security alerts, and updates to our Privacy Policy or Terms & Conditions.
• Marketing (With Consent Only): Sending you ikis88 promotional information, bonuses, and exclusive offers – only if you have given consent to receive such marketing communications.

Ikis88 understands that your trust is our most valuable asset. We therefore uphold a strict policy that your personal information WILL NOT sold, rented, shared, or transferred to third parties for their own commercial purposes under any circumstances.

However, there are limited circumstances in which your information may need to be shared with certain parties, solely for legitimate operational purposes:

• Payment Service Providers: When you make a deposit or withdrawal via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, only the minimum necessary transaction information is shared with the relevant provider solely for the purpose of processing your transaction.
• Trusted Technology Partners: Companies that assist ikis88 with technical operations — such as hosting providers, cybersecurity vendors, and software developers — may require limited access to certain data to carry out their tasks. All such partners are bound by strict confidentiality agreements.
• Legal Requirements: ikis88 may be required by Malaysian law, court order, or direction from a legitimate enforcement authority to disclose certain information. In such situations, we will comply while making every effort to protect your interests as far as possible.
• Platform Protection: To detect, investigate, and prevent fraud, money laundering, or serious security threats, certain information may need to be shared with the relevant authorities.

Ikis88 continuously invests in the latest security technologies and processes to ensure your personal data is protected to the highest achievable standard. The key security measures we have in place are:

• 256-bit SSL Encryption: All communications between your device and ikis88's servers are secured with 256-bit TLS/SSL encryption, ensuring no unauthorised party can intercept or read the data transmitted.
• Two-Factor Authentication (2FA): ikis88 members can enable two-factor authentication on their accounts for an additional layer of protection during login.
• 24/7 Security Monitoring: The ikis88 system is continuously monitored by our cybersecurity team to detect and respond to any suspicious activity or security threats in real time.
• Internal Access Controls: Only ikis88 staff who require access to specific data to perform their duties are permitted to do so — with strict permission controls based on the principle of least privilege.
• Regular Audits: ikis88's security systems and processes are regularly assessed and audited by independent security experts to ensure consistent and up-to-date protection.
• Secure Data Storage: All personal data is stored on secure servers with both physical and digital protection, supported by regular backups to ensure data continuity and integrity.

The ikis88 platform uses cookies and similar technologies to deliver a better user experience, enhance security, and understand how members use our platform. The following types of cookies are used:

Essential and Functional Cookies are required for the basic operation of the ikis88 platform and cannot be disabled without affecting your user experience. Analytics and Marketing Cookies are optional – you can manage your cookie preferences through your web browser settings or by contacting the ikis88 support team.

Please note that ikis88 cookies are not used to collect sensitive personal information and are not shared with third-party advertisers without your consent. All analytics data is collected in aggregate form and cannot be traced back to any individual.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the ikis88 Privacy Policy, you have the following rights regarding your personal data:

Ikis88 retains members' personal data only for as long as necessary for the purposes for which it was collected, or as required under applicable Malaysian law. The following are our general data retention guidelines:

• Active Account Data: For as long as your account remains active and you continue using the ikis88 platform. Account data is retained so you can access the platform and your transaction history at any time.
• Financial Transaction Data: A minimum of 7 years from the transaction date, in line with Malaysian legal requirements relating to financial records and anti-money laundering.
• Support Communication Records: A minimum of 2 years from the date of your last interaction, to enable us to provide you with consistent and ongoing support.
• Data Following Account Closure: After an account is closed, certain records are retained for the minimum period required by law, then securely deleted.
• Security Logs: Retained for 12 months to facilitate investigation of any security or fraud issues that may be reported.

Once the retention period has ended, your data will be securely deleted using methods that ensure it cannot be recovered by any party.

If you have any questions, concerns, or complaints regarding ikis88's Privacy Policy, how we handle your personal data, or wish to exercise any of your privacy rights, please contact us through the following channels:

• Privacy Email: [email protected] – please include "Privacy Enquiry" in your email subject line for faster handling.
• Live Chat: Available 24 hours a day, 7 days a week on the ikis88 platform — average response time under 3 minutes.
• WhatsApp: The support number listed in the ikis88 app – for privacy enquiries that require a more detailed discussion.

We will acknowledge receipt of your request or complaint within 3 business days and endeavour to resolve it within 21 business days. For more complex cases requiring deeper investigation, we will keep you informed of progress within that period.